What is Net Promoter Score? Jennifer Batley on The Metric Stack Podcast

In this episode of The Metric Stack Podcast, co-hosts Allan and Lauren talk to Jennifer Batley, Founder of Batley Advisory. Jen answers the questions surrounding Net Promoter Score (NPS): What is NPS? Who should use NPS? How do you calculate NPS? How do you segment your customers for the survey? What is a detractor and what is a promoter?

Hear the answer to these questions and more on Apple, Spotify, YouTube, or wherever you get your podcasts:

Episode on Apple
Episode on YouTube

Metrics mentioned in this episode – with definitions from Klipfolio’s MetricHQ:

• Net Promoter Score
• Churn
• Retention

First published here.