1 min - Mar 02, 2023

What is Net Promoter Score? Jennifer Batley on The Metric Stack Podcast

In this episode of The Metric Stack Podcast, co-hosts Allan and Lauren talk to Jennifer Batley, Founder of Batley Advisory. Jen answers the questions surrounding Net Promoter Score (NPS): What is NPS? Who should use NPS? How do you calculate NPS? How do you segment your customers for the survey? What is a detractor and what is a promoter?

Hear the answer to these questions and more on Apple, Spotify, YouTube, or wherever you get your podcasts:

Episode on Apple
Episode on YouTube

Metrics mentioned in this episode – with definitions from Klipfolio’s MetricHQ:

First published here.


Recent Insights

Early Stage Growth

SaaS and Tech Company Valuations, with Ed Bryant

2 min - Feb 23, 2024
Early Stage Growth

The SaaSCan Guide to Accelerators and Incubators for Canadian ...

1 min - Nov 19, 2023
Early Stage Growth

The SaaS Metrics That Matter Most for Startups in 2024

1 min - Nov 13, 2023

SaaSCan™ Insights

Get the latest research and insights from SaaSCan.

* indicates required

Back to top