1 min - Jun 02, 2023

Promise versus Reality Assessment Template

The ideal gap between what you promise customers and what you deliver should be zero. Easier said than done!

Use this SaaSCan Customer Experience Promise vs Reality Assessment to:

  1. Self assess how well you deliver on your promises today
  2. Prepare to have meaningful discussions with customers on their experience
  3. Inform prioritized updates to customer facing assets

MS Excel Assessment Template

GSheet Assessment Template

Reach out if I can help.

Lauren Thibodeau, Founder, SaaSCan


(613) 415-3924

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